FAQs

Find quick answers to common questions about orders, shipping, and product support.

Orders + Shipping

Orders typically ship within 1–3 business days. Delivery times vary by carrier and location.

At this time, we are only shipping to the US

Orders can be updated or canceled prior to fulfillment. Reach out to contact@firebirdeo.com if you need to modify your order.

Once your order ships, you’ll receive a tracking number via email.

Product + Technical

LEP (Laser-Excited Phosphor) uses a focused blue laser to excite a phosphor element, producing an extremely high-intensity white beam with superior throw compared to LED systems.

LEDs emit light broadly with high Lumens (~1200lm) and a candela of ~45,000 for short-range identification, creating more spill. In contrast, LEP projects a concentrated low Lumen (~300lm) but long-range beam with over 100,000 candela — ideal for long-range identification and illumination.

Our lights use standard 18350 or 18650 lithium-ion rechargeable cells, depending on the model. Always use quality protected cells for best performance.

Yes, our weapon-mounted models are compatible with Surefire® tailcaps, Arisaka® mounts, and Unity® switches.

Approximately 45 minutes on the 18350 model, and up to 1 hour on the 18650 variant under standard use.

Warranty + Support

Unused products in original condition may be returned within 15 days of delivery. Custom or modified items are non-returnable.

Firebird products are backed by a limited lifetime warranty covering manufacturing defects and normal field use.

Visit our Warranty + RMA Policy page and complete the form — our team will review and issue return instructions.

All product manuals and documentation are available on our Resources page.

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