RMA and Warranty Policy

Firebird Electro-Optics RMA Policy

Firebird Electro-Optics LLC (“Firebird,” “we,” or “our”) stands behind the performance and durability of our lighting systems. This Return Merchandise Authorization (RMA) Policy outlines how to return, repair, or replace Firebird products purchased directly from Firebird or from an authorized dealer.

1. Warranty Coverage

Firebird products are covered under a limited lifetime warranty against defects in materials and workmanship under normal use.
This warranty does not cover:

  • Misuse, abuse, or modification

  • Improper installation, wiring, or power source use

  • Normal wear and tear or cosmetic damage

  • Unauthorized repairs or alterations

  • Accidents, fire, water, or environmental damage

If a valid claim is received within the warranty period, Firebird will, at its discretion, repair or replace the defective product with the same or comparable model.

2. How to Request an RMA

To begin a return or warranty claim, you must obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

Step 1: Submit an RMA Request
Email contact@firebirdeo.com with the subject line “RMA Request.”
Include your order number, product serial number (if applicable), proof of purchase, and a detailed description of the issue.

Step 2: Receive RMA Authorization
Our support team will review your request within 3–5 business days.
If approved, you’ll receive an RMA number and shipping instructions.

Step 3: Ship Your Product
Pack the product securely to prevent damage.
Clearly mark the RMA number on the outside of the package.
Ship to the address provided by our support team. Unauthorized or unlabeled packages may be refused.

3. Inspection and Processing

Returned products are inspected by our technicians within 7–10 business days of receipt.
If the issue is covered under warranty, Firebird will repair or replace the product at no cost to you (excluding shipping to Firebird).
If the issue is outside warranty coverage, we will contact you with available repair or replacement options and any associated costs before proceeding.

4. Refunds and Exchanges

Products purchased directly from FirebirdElectroOptics.com are eligible for a refund or exchange within 30 days of delivery, provided the item is unused, in original packaging, and accompanied by proof of purchase.

  • Refunds are issued to the original payment method after inspection.

  • Original shipping charges are non-refundable.

  • Non-defective items may be subject to a 15% restocking fee.

5. Non-Returnable Items

The following items cannot be returned or exchanged unless defective:

  • Custom-built or modified lights

  • Discontinued models

  • Products damaged by misuse or improper installation

  • Items without verifiable proof of purchase

6. Shipping Responsibility

Customers are responsible for shipping products to Firebird for inspection or repair. We recommend using a trackable shipping method.
Firebird covers return shipping for approved warranty repairs or replacements within the continental United States.

7. Liability Disclaimer

Firebird Electro-Optics LLC is not responsible for loss or damage to products during shipment, nor for any incidental or consequential damages resulting from product use or return.
Our liability is limited to the repair or replacement of defective items under the terms of this policy.

8. Contact Information

For RMA requests, warranty questions, or support inquiries:

Firebird Electro-Optics LLC
Salt Lake City, Utah
Email: contact@firebirdeo.com